Política de reembolso

RETURN & REFUND POLICY

We want you to feel confident shopping with HyA Performance Wear. If you are not completely satisfied with your purchase, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

RETURN ELIGIBILITY

To be eligible for a return, your item must:

  • Be in the same condition in which you received it.
  • Be unworn and unused.
  • Have all original tags attached.
  • Be in its original packaging, when applicable.
  • Include the receipt or proof of purchase.

Items that show signs of wear, washing, alteration, damage caused after delivery, or removal of original tags may not be eligible for return.

HOW TO START A RETURN

To request a return, please contact us at:

support@hyaperformancewear.com

Please include your order number and the reason for your return.

If your return is accepted, we will provide you with return instructions, including information about how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

The return shipping address will be provided to you after your return request has been reviewed and approved.

For any questions regarding a return, please contact support@hyaperformancewear.com.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at support@hyaperformancewear.com.

Please include your order number and, when applicable, photos showing the issue so that we can evaluate the situation and make it right.

NON-RETURNABLE ITEMS

For hygiene and product-quality reasons, certain items may not be eligible for return.

Items that have been worn, washed, altered, damaged after delivery, or returned without their original tags may not be accepted.

We also do not accept returns on:

  • Gift cards.
  • Personalized or custom-made products.
  • Items specifically marked as Final Sale at the time of purchase.

If you are unsure whether your item is eligible for return, please contact us at support@hyaperformancewear.combefore sending it back.

SALE ITEMS

Unless an item is specifically marked Final Sale, sale or promotional items may be eligible for return under our standard 30-day return policy.

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged, except where required by applicable law.

EXCHANGES

The fastest way to get the item, color, or size you want is to request a return for the item you currently have.

Once your return is accepted, you can place a separate order for the new item.

All returned merchandise must meet the eligibility requirements described in this policy.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If applicable to your purchase under European Union consumer protection laws, you may have the right to cancel or return your order within 14 days without providing a reason.

Items must be returned in the same condition in which they were received, unworn and unused, with tags attached and in their original packaging when applicable.

You will also need your receipt or proof of purchase.

Any mandatory consumer rights provided by applicable law remain unaffected by this policy.

REFUNDS

We will notify you once we have received and inspected your return and will let you know whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at:

support@hyaperformancewear.com